Help with a purchase

After you pay, Stripe sends you to your files' page, where they appear within a minute or two, and we email its link to the address you paid with. The link is your way back for 30 days, on any device.

Lost it? Find your files by that email address and we'll send the link again, or email hello@printdates.com from the address on your receipt. Download the PDFs and keep them: after 30 days the files are deleted.

On a phone, a PDF goes to your Downloads (Files on an iPhone). If a download doesn't start, you may be in an app's own browser (Instagram, Pinterest, ChatGPT): open the page in Chrome or Safari, or open the link in our email.

A typo, the wrong day, time or place, a birthday you left off, or you'd rather another design or colour: choose "Remake" on your files' page (it says "Remake my keepsake", "Remake my moon print" and so on). It's free, once, within 30 days of buying, and the new files replace the old ones.

A file that won't open or is damaged, or something we drew wrong: email hello@printdates.com within 60 days of buying, with your purchase number (it starts PF-, on your files' page) if you have it. We'll fix it or refund you in full.

If Link was the seller (your receipt says), Link's support can help with a refund too. The details are in the terms.

hello@printdates.com. A person reads every email and answers within two days.